Trainee Technician

Guernsey, Jersey


You’ll be the first point of contact for our clients, responsible for providing great customer service whilst getting the opportunity to learn and navigate a diverse range of systems.

Whilst no previous experience is necessary, you’ll have a keen interest and desire in emerging technologies and providing support to clients. The post holder will work within the Managed Services team to help them deliver the best results possible. The role is continually evolving due to the fast-paced nature of this industry and to be successful you will need to thrive in this type of setting.



  • Passionate about delivering excellent levels of customer service
  • Highly organised with excellent attention to detail
  • Excellent communication and interpersonal skills
  • Drive to learn new technologies and take on challenging tasks
  • Self-motivated and takes personal pride in the work they undertake
  • Be an honest and trustworthy team player
  • Ability to handle confidential information in a sensitive manner
  • Able to use own initiative to work independently and to solve problems and find better ways of working


  • CompTIA A+ or similar qualification
  • Category B driving licence

Your Duties

Answering telephone calls and responding to helpdesk emails/ tickets in a timely fashion.
Supporting clients with their day-to-day IT issues.
Updating, creating and following company Standard Operating Procedures (SOPs).
Manage client expectations to ensure that we, as a team can deliver on what is promised.
Discussing and advising clients on new technologies that would complement their business.
Assist in identifying reoccurring issues to improve performance.
Consulting on proposals for new projects for clients.
Recording information accurately within the correct business tool set.
Present yourself in a confident, truthful, helpful and positive manner across all forms of communication to provide a great and reassuring service.
Help the team to meet our Internal SLAs and any SLAs we have with clients.
Assist in the ongoing process of improving customer service and client satisfaction.
Undertake other duties as required by line manager.
Adhere to local data protection and health and safety legislation and Resolution IT policies and procedures.

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If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.

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