10 Questions Finance Firms Should Ask Their IT Provider

Dubai, Guernsey, Jersey
16th January 2025
IT Support

10 Questions Finance Firms Should Ask Their IT Provider

Choosing the right IT provider is a critical decision for finance firms.

With stringent regulations, increasing cyber security threats, and the need for seamless operations, your IT partner must understand the unique challenges of regulated financial services. Asking the right questions ensures your provider can deliver tailored, proactive solutions that support your business goals.

Here’s a guide to help you evaluate IT providers and find the right partner for your business.

Do you have experience in regulated financial services?

Financial firms operate in a tightly regulated environment. Your IT provider must have proven expertise in serving companies like yours, understanding compliance requirements, and supporting secure, auditable systems.

How do you approach cyber security?

As the second most targeted industry behind healthcare,  cyber crime is a significant risk for finance firms. Ask your provider about their approach to protecting sensitive data and ensuring compliance with data protection regulations. They should have a 360 degree approach, from preventative measures such as team training and risk assessments, to proactive cyber security guidance and consultancy.

What is your support strategy?

Reactive IT support is no longer enough. Proactive monitoring and maintenance are essential to prevent downtime and identify issues before they escalate.

How will you help us with business continuity and disaster recovery?

Finance firms need robust plans to minimise disruption in the event of an incident. Your IT provider should offer reliable disaster recovery solutions tailored to your needs.

What kind of reporting do you offer?

Clear, regular reporting is essential for regulated firms to maintain accountability and track IT performance. Your IT provider should provide transparent reports that measure KPIs and user feedback.

What technology do you recommend for finance firms?

Your IT provider should keep ahead of the curve, offering tools and technologies that enhance efficiency, security, and compliance, so your business can gain an edge on the competition.

Do you offer tailored solutions?

Every industry has unique requirements, and each business within that industry will utilise distinct operating systems, tools and solutions. Avoid providers that offer one-size-fits-all services.

How will you support our growth?

Your IT provider should scale with your business, offering solutions that adapt to your evolving requirements so your technology accelerates your growth instead of holding you back.

What level of support do you offer?

From day-to-day troubleshooting to strategic advice, your IT partner should be accessible and responsive.

Why should we choose you over other providers?

Finally, ask your prospective provider what sets them apart. Look for a track record of exceptional client service, deep industry expertise, and proven results. Check whether they’re transparent with their client feedback and ask for references.

The right IT provider is more than a service provider—they’re a strategic partner. By asking these questions, you’ll ensure your IT partner understands your unique challenges and delivers solutions that support your business success.

How Can We Help?

We specialise in providing IT support to regulated businesses, ensuring our solutions align with GFSC standards and other industry regulations. With comprehensive cyber security services, including risk assessments, cyber awareness training and information security consultancy, we secure our clients against evolving threats.

Our proactive IT support, with 24/7 monitoring and regular system health checks, maximise uptime and productivity, and our business continuity solutions ensure client operations run smoothly. Our scalable solutions ensure your IT infrastructure grows alongside your business, supporting expansion without disruption.

We provide real-time, detailed reports on system performance, security updates, and service delivery, ensuring complete transparency, with a dedicated account manager, fast response times, and an expert team ready to assist whenever you need us.

We take the time to understand your business, tailoring our IT services to your goals, compliance needs, and growth plans. From cloud solutions optimised for financial services to secure collaboration tools, we recommend and implement technologies that align with your business needs.

If you’re looking for expert IT support tailored to finance firms, get in touch with us for a complimentary IT consultation.

Career opportunities

If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.

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