Should I Stay Or Should I Go?

The December Business Brief is out and reproduced below is Pierre Jehan, our Client Service Director’s thoughts on moving to a new IT services provider.

It’s normally at this time of year that we look back and reflect on the past 12 months and then muse how we intend to do it differently in the new year. This was a year where so much was declared ‘unprecedented’ and businesses had to massively reinvent how they did business, simply to survive. IT played a huge role in how businesses coped and with our cloud-first strategy, we were pleased that our clients (and indeed ourselves) saw minimal disruption to how we communicated, collaborated and carried out ‘business as usual.’

Did you get the same from your IT provider?

With budgets under huge pressure, were you able to keep clear oversight of your IT spend? Our client contracts make it very clear what is and isn’t included, with unlimited day to day support, a guaranteed response time, 24/7 systems monitoring, weekly security patching and compliance with the latest cyber regulations and your systems automatically updated to combat the increase in cyber threats.

We believe in transparency and our quarterly Technical Business Review sets out in black and white what has happened with your IT estate; with technology recommendations made, specific to your business, for innovatively future proofing your IT systems. We also provide quarterly health checks which offer proactive maintenance of your critical infrastructure.

Was your IT provider acting as your trusted adviser, offering cost-effective proactive solutions to your specific needs? And offering you and your staff training on these solutions, both remotely and in-person?

Was your IT provider able to provide the latest cyber security advice and certify you with UK government recognised cyber certifications?

Does your IT provider have a fully resourced help desk which offers contracted clients unlimited daily support with a guaranteed response time with 24/7 monitoring of your systems?

And does your IT provider put excellent customer service at its core, committed to continually learning and improving its support to its clients?

At Resolution IT, we genuinely believe we are the IT partner of choice and feel confident our all-encompassing IT services are hard to beat. Our stats show us that we consistently win new business because of referrals from existing clients. And as we enter our 14th year of operation, we have grown to become the largest, independently owned, IT provider in Guernsey. Our size means we’re able to offer the full range of IT services; everything from the complete managed service package where we look after your whole IT infrastructure, to taking the pressure off existing in-house IT teams when extra expertise is required for specific projects. We’re experts in providing the incredible digital transformation opportunities brought about by the cloud, providing the tailored company-specific training that goes with it. Our highly qualified and experienced security team offer everything from cyber assessments and certifications, to cyber training to complete managed security services. And as your office printers are increasingly connected to you IT infrastructure, we offer a range of printers, as well as a managed service so that all your IT and print needs can be looked after by the one provider.

Finally, if you’re thinking of switching IT providers, we’re offering a free consultation, offering insight into how you can turn your individual IT woes into wows.

So… should you stay or should you go?