The Crucial Role of IT Support for Organisations in the DIFC

Rupert Walmsley
7th February 2024
IT Support

The Crucial Role of IT Support for Organisations in the DIFC

In Dubai’s vibrant financial centre (DIFC), robust IT support is pivotal for success.  

In this blog, Rupert Walmsley, Resolution IT’s Dubai Managing Director, delves into the importance of reliable, proactive, and secure IT support for financial organisations in the DIFC. 

Reliable Operations 

When it comes to finance, operational glitches are more than just a nuisance – they’re potential setbacks that can bring on serious financial ramifications. In fact, in a study conducted by the Ponemon Institute, the financial services industry was recorded as having the highest financial cost of downtime compared to other industries, with outages costing an average of $994,000 per hour within the sample. What’s even more shocking is that 59% off Fortune 500 companies face at least 1.6 hours of downtime per week, according to a study by Dun & Bradstreet. 

A dependable IT support system ensures a seamless operation, minimising the risk of disruptions and downtime. From trading platforms to client communication, every facet of a financial services organisation relies on a well-maintained IT infrastructure.  

Systems aside, another important factor in a company’s technology is an experienced and dependable helpdesk team. Fast-paced organisations need IT experts that are proactive, thorough, and quick to action. Proactive monitoring and issue resolution can avert potential disasters, safeguarding sensitive financial data and maintaining the trust of clients and stakeholders. Timely identification and resolution of vulnerabilities are essential with the increase in cyber crime. 

Team Productivity and Operational Efficiency 

A proactive IT support team ensures that financial institutions are not just keeping up with trends but are actively participating in innovation. Whether implementing new technologies, optimising existing systems, training teams to utilise their technology, or seamlessly integrating with emerging financial platforms, IT support paves the way for future success. 

Amidst the relentless competition within the finance industry, clients seek reassurance that their provider is equipped with the latest technology, fortified systems, and pioneering solutions to uphold an exceptional standard of service. A reliable IT partner goes beyond mere maintenance; they comprehend their clients’ unique needs and unearth opportunities for continuous enhancement. 

Embarking on digital transformation endeavours becomes imperative for overcoming bottlenecks and inefficiencies. This can include empowering staff through technology proficiency training and crafting tailored applications to streamline operations and curtail time spent on manual tasks, such initiatives foster a culture of innovation and efficiency.  

According to Seismic, organisations that make strategic investments in employee training report 11% greater profitability year on year. In addition to this, 50% of respondents were considering leaving their company due to a lack of training, with 80% claiming that training would help them feel more satisfied with their job. 

Seismic’s study also revealed that digital transformation projects, including automation, training, analytics and intelligence, saved respondents an average of 13 hours a week, with 83% claiming that it freed up time to focus on revenue-generating activities. 

By embracing innovation, financial institutions in the DIFC position themselves not just as participants, but as trailblazers in the global financial ecosystem. 

Meeting Regulatory Standards and Staying Secure 

The DIFC upholds stringent regulatory standards that financial organisations must meet to maintain credibility. A good IT provider should ensure that systems not only function effectively but also align with industry regulations. Regular audits, updates and security checks are essential for meeting regulatory requirements. Cyber certifications can be a great way of maintaining compliance and keeping up to date with evolving regulatory standards. 

The finance industry is the second most targeted industry by cyber crime, falling just behind healthcare. A report by Trelix found that over half of chief information security officers (CISOs) surveyed in the UAE whose organisation had suffered a cyber attack, said their technology did not detect the breach. This report also revealed that the UAE is faced with around 50,000 cyber attacks per day. 

This means that any organisation’s IT provider should have a thorough understanding of information and cyber security, with a dedicated team providing comprehensive support, advice, and cyber security as a service. 

Furthermore, a seamless, secure, and reliable IT infrastructure contributes significantly to building and maintaining trust with clients. As financial services organisations handle sensitive information, a breach not only jeopardises the client’s assets but also tarnishes the institution’s reputation. Good IT support acts as a shield, safeguarding both assets and reputation. 


IT support shouldn’t just be seen as a nice to have for DIFC businesses, but an essential part of their success. A good technology partner will play a key role in an organisation’s productivity, innovation, security and bottom line. 

You can get in touch with us here for more information about IT support for Dubai organisations. If you’d like to apply for a free IT consultation, you can do so here. 

Rupert Walmsley

Rupert joined Resolution IT as the Managing Director for our Dubai branch after an expansive career within the industry and success in running his own business.

As Dubai Managing Director, Rupert’s primary responsibility is ensuring Resolution IT’s clients receive the highest level of service from the team. Another priority for Rupert is helping clients achieve their business goals through strategic guidance and best-in-class, secure technology solutions.

As Rupert always says, secure systems + safe data = happy clients.

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