Resolution IT supports leading financial services organisations in Guernsey, Jersey, London, Dubai and beyond. With clients spanning 18 financial jurisdictions, our services have been tailored specifically with this industry in mind.
Support for Financial Services firms
Examples of how we can help you
Service desk tailored to the financial services
We understand the client demands and time-pressure you and your team are under, and have tailored our escalation process to meet your demands and exceed your expectations. Our vast experience supporting the finance industry over the years means our service desk and delivery managers are able to recognise urgent issues when they arise, so they can be fast-tracked for resolution. Our team not only understand which issues require swift action, but we also know that sometimes the most important factor is the user we are actioning something for.
Our Customer Success team is here to help you with any non-technical related queries and will frequently check in with you to ensure our partnership is going well and our service is meeting your expectations. These check-ins will cover service performance, strategy, guidance, risk and anything else of importance. As well as this, the Customer Success team will work with you to develop your own account plan, which will outline your business’ future goals and objectives. Your ever-evolving account plan will be a great tool to ensure the support you receive is fully aligned with your business goals.
The Financial Services sector is the second most targeted industry by cyber crime, so proficient information security is critical. Our certifications and expertise help you remain compliant, maximise security and safeguard business development. To meet rigorous industry regulations, including GFSC standards, it’s vital that your data is secure. As a Cyber Essentials Plus and IASME Gold-certified company, you’re in safe hands with us.
The board-level services from Resolution IT offer more than just IT and security expertise; they provide peace of mind for stakeholders that their technology and security infrastructure is in line with their overall business goals. Our experienced team offers guidance and assistance with business decisions, ensuring that your technology aligns with the company’s long-term plans. Additionally, our vCIOs and vCISOs consult at a board level, providing a high level of transparency and strategic guidance to help drive business success.