Our Platinum PLUS Service is an all-inclusive, fixed-fee managed IT service designed to provide scalable tech support to organisations in the financial services sector. This product is trusted by leading organisations to give them greater control and understanding of their IT suite, with no hidden costs.
ARTEMIS FIDUCIARIES
“Resolution IT have given us the ability to work flexibly, remotely and seamlessly. We have a much larger pool of expertise at our fingertips and receive attentive and proactive support.”
01
Control of your budget
This all-inclusive, fixed-fee IT support means you have full transparency and control over your budget, with no hidden costs and no surprises.
02
All under one roof
Our all-inclusive offering means you can rest assured that all your technology needs are covered. Our team works together across all departments to integrate all your technology solutions and keep things running smoothly, from security, to cloud, to IT.
03
Accountable and transparent
We update you every step of the way, from clear project roadmaps to regular updates, technology & service level reporting and account meetings, our open and honest approach means you'll never be left in the dark.
What's included?
All-encompassing IT Support
Platinum PLUS gives you access to 360 degree technology support, with everything under one roof for maximum efficiency. This is IT support how it should be.
Preventative Maintenance & Patching
We don’t just wait for the phone to ring. Our team is constantly running proactive checks, installing the latest patches and maintenance work to prevent potential issues before they have a chance to impact your business.
Transparent Reporting
We provide clear, open and accessible reports to keep you up to date with everything that’s going on in your IT estate, so you’ll never be left in the dark.
vCIO Standard
With Resolution IT, you get a dedicated team including a technical lead and account manager, regular performance review meetings and an annual IT budget and roadmap review.
01
Unrivalled customer service
Our service level agreements keep us at the top of our game, striving for complete client satisfaction. We work hard to improve our service at every opportunity, welcoming regular feedback from our clients.
02
Continuous improvement
Our service offering is always evolving to best suit the needs of our clients. Technology never stands still, and neither do we.
03
World's best partners
We are partnered with world-class hardware and software providers that we know and trust, so you will reap the benefits of solutions that sit at the cutting-edge of technology.
04
Your strategic partner
We work alongside you to drive your business forward, utilising technology solutions that position you ahead of the competition and enable you to keep up with the fast pace of the industry.
05
World-class industry experience
Our professionals hold a collective 80 qualifications and counting. We invest heavily in training to ensure our team is at the top of their game and able to provide the best knowledge and support to our clients.
06
Award-winning
For seven consecutive years, we've been awarded a spot on the tech industry’s most prestigious list of managed service providers worldwide, the MSP 501.
IT doesn't have to be this way
Are you settling for less than the best IT support?
The speed of technological change can be daunting – that’s why it’s vital for every organisation to have an IT infrastructure in place that’s ahead of the digital curve.
An effective MSP partnership can bring out the best in your employees and your organisation by improving workplace culture and boosting productivity so you can focus on driving your business forward. If you’re not convinced that your current technical infrastructure is measuring up, here are a few questions to consider before making the switch.
Our Awards & Accreditations
Career opportunities
If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.
Ready to begin a partnership with us?
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