This page contains links to all our terms and conditions. To download the terms, click on the required headings below.


General Terms and Conditions and Supplementary Terms for the Sale and Rental of Goods

Our General Terms and Conditions apply to the supply of all of our services and the supplemental terms apply additionally to each specific service that is specified on our quotation/order. For convenience, this document also includes our supplementary terms and conditions for the sale of goods, which covers:

  • The sale of hardware
  • The sale of software/licences
  • The rental of hardware by you
  • The loan of hardware (for example, if we lend hardware to you while your faulty hardware is being repaired)

Supplementary Terms – IT Support Services

These terms cover our supply IT Support Services which include:

  • Platinum PLUS Managed IT Support Service
  • Advanced Server Monitoring & Patching
  • Advanced Workstation Monitoring & Patching
  • Guaranteed Response Time
  • Care Hours Service
  • Ad Hoc Client Service
  • Backup Media Collection and Storage Service
  • Backup Service for Microsoft 365

Supplementary Terms – Subscription Services

These terms cover our supply of Subscription Services which include:

  • Microsoft 365 desktop/server applications
  • Third Party Vendor desktop/server applications
  • Microsoft 365 online applications
  • Microsoft 365 online services
  • Microsoft Exchange Online
  • Third Party Vendor online vendor applications
  • Third Party Vendor online services
  • Warranty uplift/extended warranty services
  • Software assurance services
  • Domain name registration services

Supplementary Terms – Security Assessment Services

These terms cover our supply of Security Assessment Services which include:

  • Cyber Essentials Certification
  • Cyber Essentials Plus Certification
  • IASME Governance and GDPR
  • IASME Governance (Gold) and GDPR (audited)
  • Security as a Service

Supplementary Terms – Managed Print Services

These terms cover our supply of Managed Print Services which include:

  • Maintenance Service
  • Service Desk
  • Hours of Cover
  • Service Levels
  • Complaint Handling

Supplementary Terms – Offshore Cloud Services

These terms cover our supply of Offshore Cloud Services which include:

  • Managed Virtual Data Centre Services
  • Managed Cloud User Services

Supplementary Terms – Software Development Services

These terms cover our supply of Software Development Services which include:

  • Development Process
  • Customer’s Obligations
  • Resolution IT’s Obligations
  • Software Licence
  • Copyright & Other Intellectual Property Rights

Supplementary Terms – Software Maintenance Services

These terms cover our supply of Software Maintenance Services which include:

  • Service Desk Support
  • On-Site Support


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