Why More UAE Firms Are Replacing AMC and Break-Fix IT Support with the MSP Model
Still Using AMCs or Reactive IT Support? There’s a Better Way.
For DFSA-regulated firms and other professional service providers in the UAE, Annual Maintenance Contracts (AMCs) and break-fix support have long been the standard. They’re familiar. But they’re also reactive. Something goes wrong, productivity grinds to a halt, and you wait (and pay) for the fix. It’s outdated, unpredictable, and often leaves your business exposed to compliance and cyber risks.
The better option? Managed Services.
Managed Services: Strategic, Proactive, Fixed-Fee
A Managed Service Provider (MSP) is your outsourced IT partner, but not just for problems. We work behind the scenes 24/7—monitoring, managing, securing, and improving your systems. It’s a proactive model, designed to prevent issues, reduce downtime, and align technology with your business goals.
With Resolution IT, you get a Dubai-based MSP that understands the regulatory expectations of DFSA and the operational pressures of the DIFC.
AMC vs. MSP: What You’re Really Getting
Feature
|
AMC / Traditional IT Support
|
Managed Service Provider (MSP)
|
|---|---|---|
| Approach | Reactive | Proactive |
| Cost Model | Pay-per-incident or lump sum | Fixed monthly fee |
| Availability | Business hours only | 24/7 monitoring and support |
| Cyber Security | Basic, often lacking | Comprehensive, always-on defence |
| Strategic IT Advice | Not included | Embedded in the service |
Why DIFC Firms Are Switching to MSPs
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Fixed-Fee, Predictable Costs – No more budget surprises.
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Faster Support – Priority access to expert help.
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Cyber-First Approach – Protection from phishing, ransomware, and compliance gaps.
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Scalable Services – IT that grows as your business does.
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Resilience Built In – Backups, disaster recovery, and secure cloud by default.
Why Partner with Resolution IT?
We’ve worked in over 19 regulated financial jurisdictions. Our Dubai team delivers fixed-fee managed IT, advanced cyber security, co-managed support, and strategic IT planning—everything you need to meet your regulatory obligations and commercial goals.
We’re not just here to fix things. We’re here to help you move forward.
