Our collaborative co-managed IT support model gives your business and in-house IT team access to our experienced technicians to help deliver large-scale projects, bolster your helpdesk and provide expert advice and consultancy. Our experts complement your team, not compete with it, to achieve great results and drive your business forwards.
Our team works collaboratively with your internal IT department to combine their expertise, knowledge, and resources, ensuring you get the best possible IT support. We understand that each business has different goals, needs and requirements, so everything can be tailored to suit you.
Using dedicated monthly block hours, you’ll be covered with IT support and daily duties from level 1-3 support technicians, ensuring a versatile, proactive and responsive solution to your requirements. Our technicians will bolster your internal team, easing workloads and mundane tasks, ensuring tickets are actioned and resolved swiftly, and undertaking preventative measures to protect your organisation from potential disruption.
On a case-by-case basis, utilise our experienced and qualified professional service resources in any capacity for small or large IT projects, enabling your business to evolve and innovate without placing added stress and workload to your internal team, ensuring day-to-day operations can continue efficiently.
Gain access to enterprise tools for a fraction of the cost. These tools have all been built to integrate with each other, giving your IT team a ‘single pane of glass’ view of your IT estate and its activity. These tools include a co-managed ticketing system and portal, remote management, 24/7 monitoring and automated patching, and customer satisfaction surveys.
It was once commonplace for IT departments to be isolated from the rest of the business, focused on keeping systems up and running and employing a simple break-fix mentality (think IT crowd). Today, however, it’s a lot more likely that IT professionals are integrated within the business, working closely with leadership to drive growth and innovation for the organisation, by using technology to meet the demands of the marketplace.
If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.
"*" indicates required fields
