Our collaborative co-managed IT support model gives your business and in-house IT team access to our experienced technicians to help deliver large-scale projects, bolster your helpdesk and provide expert advice and consultancy. Our experts compliment your team, not compete with it, to achieve great results and drive your business forwards.
Compliment your in-house team with co-managed IT support
Co-Managed IT Support
IT as it should be
IT Manager, Global Financial Services Company
“All members of the Resolution IT team that we work with through the co-managed IT support model are incredibly helpful, patient, and knowledgeable. I have been provided with support that went above and beyond on many occasions.”
01
Cost-effective
By utilising our experts as an extension of your team, you’ll save money and time on training and recruiting, and with a fixed monthly price, you’ll avoid ad-hoc and unexpected expenses.
02
Flexible
Greater flexibility in how you manage your IT infrastructure, with the choice to delegate specific IT services or tasks to us, so you can focus on other critical areas of your business.
03
Industry-leading tools
Affordable access to industry leading tools such as ticketing, systems documentation portals, 24/7 monitoring, remote management and patching, wrapped up in real-time dashboards to display all your latest KPIs.
What's included?
All-encompassing IT Support
Co-managed IT support gives you access to 360 degree technology support, with everything under one roof for maximum efficiency. This is IT as it should be.
Preventative Maintenance & Patching
We don’t just wait for the phone to ring. Our team is constantly running proactive checks, installing the latest patches and maintenance work to prevent potential issues before they have a chance to impact your business.
Transparent Reporting
We provide clear, open and accessible reports to keep you up to date with everything that’s going on in your IT estate, so you’ll never be left in the dark.
Customer Success
With Resolution IT, you get a dedicated team including a technical lead and customer success manager, regular performance review meetings, an account plan and an annual IT budget and roadmap review.
Sally Diamond
Operations Director
"Resolution IT has been crucial to our growth"
Resolution IT understand exactly how we work and their team are exceptional. They’ve provided technological expertise for our IT infrastructure which has been a crucial part of DFM’s growth over the last few years.
Nick Diligent
Chief Financial Officer
"A technology partner we can rely on"
Our business is growing at a rapid rate and things move quickly for us at Tenn Capital, so it’s essential that we have a technology partner that we can rely on – and that’s what we have with Resolution IT.
Martin Scott
CEO & Founder
"I know that Resolution IT will move quickly with us. "
It has been an absolute pleasure to work with such a friendly and professional team. As a result of this, I believe that Core is in a great position to build a scalable business for the long term with market leading and robust IT systems.
James Burton
Operations Manager
"The major difference"
Working with Resolution IT has given us the ability to work flexibly, remotely and seamlessly. We have a much larger pool of expertise at our fingertips and receive attentive and proactive support.
Matthew Godfrey
Owner / Director
"A breath of fresh air"
The general consensus has been "why didn’t we move earlier?"
James Gouveia
Head of Operations
"You are moving us forward"
The response to any issues has just been great. Exceptional, really.
Our Awards & Accreditations
Career opportunities
If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.
Ready to begin a partnership with us?
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