The short answer is: very.
Businesses looking to remain competitive and prosper are requiring reliable and flexible IT systems which will grow with them and should be looking to switch to a proactive technology partner who can deliver.
Every business has its own specific set of reasons for looking to switch IT service providers but it often boils down to two common complaints – the current IT service provider is not proactive enough and because no forward planning is taking place; the business is suddenly confronted with a large quote or bill because a piece of hardware or software is old and at danger of failure. A healthy business is always looking to grow and it may be the IT service provider has not kept pace with businesses’ technological and regulatory requirements.
Added in to the mix is the way the IT service provider charges for its services. Is it on a ‘break-fix’ basis – something breaks and they’re called to come along and fix it? The present IT provider charges on a ‘by the hours’ basis, or pre-purchased ‘block hours’: either way it can be a bit of an open-ended chequebook when it comes to budgeting a business’ IT needs.