Case Study

Redwood Group

Redwood Group is all about the people, providing a resource of professionals to service their client’s needs. Their services are key to their business, and with offices pan-Channel Islands and ambitions to keep growing, it’s important that their IT solutions can keep up. They needed to maintain their high standards as their business continues to develop and grow, but were fed up of IT providers trying to up-sell their services and scare them into purchasing systems that weren’t necessary.

 
The Challenge

Workflow optimisation

In order to keep up with the fast-pace of Redwood’s business growth, and as they have offices in both Guernsey and Jersey, flexibility is essential. With this in mind, as part of their onboarding process, we set Redwood up on laptops and smoothly migrated them from their incumbent’s on-premise, hosted desktop environment, to cloud-based Office 365. This means their users can access files and applications away from the office, making home-working or office-hopping easy.

We gave comprehensive Office 365 training at all levels, to ensure their staff were equipped to get the most out of their upgraded IT systems from lift-off. Redwood’s shift to the cloud and laptops has given them expansive business benefits – including the ability to control costs, boost business agility and increase security, as well as removing the need to maintain their own servers.

The Solution

"An evolution"

Since our partnership with Redwood began, we have given them access to our experienced team of security professionals through our vCISO service, supplied cyber and GDPR training and set them up with our simulated phishing campaign, as well as beginning the process of gaining cyber essentials and IASME Certifications.

Redwood chose to go with our Platinum PLUS package – an all-encompassing, fixed-fee, managed IT service. This offers unlimited day-to-day support at a cemented price, giving them peace of mind and the ability to manage their budgets effectively. Our Platinum PLUS service also includes quarterly health checks and business reviews, guaranteed response times, remote support and 24/7 monitoring.

“You guys have been really flexible with all your options and haven’t forced anything upon us- there’s been no scare-mongering.”

Technologies
  • vCISO
  • Cyber awareness training
  • Simulated Phishing
  • Cyber Essentials and IASME
  • Platinum PLUS

 

Benefits
  • Thorough Team Training
  • Fixed-fee proactive IT support
  • Accredited security direction
  • Increased productivity with 365
 
"We knew that as a company we had a lot of shared values and trusted that we’d get good service. You guys have been really flexible with all your options and haven’t forced anything upon us- there’s been no scare-mongering. Switching to you guys has been an evolution. "
James Wood and Tom Cluett, CEO and Managing Director
Redwood Group

The team who worked on the project

James Kelsh
Information Security Director
Dan Brown
Head of Professional Services
Ollie Le Prevost
Head of Cloud Solutions
James Ogier
Senior Consultant
Nick Robilliard
Information Security Consultant

Career opportunities

If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.

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