The Modern IT Department and the Co-Managed Model

Brad Faye
Author
19th April 2024
IT Support

The Modern IT Department and the Co-Managed Model

Why Businesses Are Shifting Towards Co-Managed IT Support

The last decade has seen vast developments in technology, security, and regulatory requirements. The scope of responsibility held by a company’s IT department is completely different today to what it was a few years ago.

Today’s businesses must also place a higher emphasis on cyber security, particularly in regulated industries. This puts pressure on the IT team to have a deep understanding of security best practices, as well as the skills to oversee their implementation.

Perhaps the biggest accelerator of change is the development of cloud technology. Most modern organisations now host services in the cloud and employ agile working practices. The maintenance of these cloud infrastructures, and upkeeping airtight security measures for remote workers, requires a vast amount of specialised knowledge that traditional teams may not have access to.

The pace, pressure and breadth of risks faced by organisations today has led to an increase in stress and responsibility for internal teams. These factors have seen many organisations shift towards a co-managed IT model, where the internal IT team is able to lean on the resource, technical expertise and enterprise technology of an outsourced IT provider.

So what is co-managed IT?

Put simply, co-managed IT support means sharing the burden of technology between an organisation’s internal IT team and a third-party organisation. Outsourced IT providers have the benefit of combined expertise across a number of specialisms, including cyber security, cloud solutions, and specific tools and software.

How does it help businesses?

In addition to the wider pool of knowledge, companies will also benefit from flexible helpdesk resource to cut through mounting ticket queues, assist with proactive support, and cover staff shortages.

With additional resource taking care of the day-to-day, organisations will be able to deliver larger scale transformation projects that may not previously have been possible due to capacity issues.

Another compelling benefit for businesses is that it’s a very budget-friendly option. The co-managed model saves money on training and recruitment and is entirely scalable depending on the firm’s requirements. It also grants the business access to leading enterprise tools for a fraction of the cost.

Outsourced teams compliment and collaborate with the company’s internal team, not compete with it, to drive success for the business.

If you’re interested in learning more about how co-managed IT support could benefit your business, apply for a free IT consultation here.

Brad Faye

With a full career background as an IT and Operations Manager in the Professional and Financial Services sectors, Brad joined Resolution IT as a Service Delivery Manager.

Throughout his career, Brad has supported the implementation of several company-wide initiatives that necessitated significant changes to culture, process and technology, including technology refreshes, full or partial outsourcing of internal IT to third parties, and restructuring of internal IT departments.

As well as being a point of contact for clients regarding operational matters, Brad leads on client service delivery activities and continuous improvement initiatives. He’s responsible for internal processes and the implementation of service and product enhancements, to support the future growth and scalability of both Resolution IT and our clients.

For Brad, the best part of his role is building lasting relationships with colleagues and clients, as well as forming a deeper understanding of how different functions align and cooperate.

Career opportunities

If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.

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