Why is Training Your Team so Important?

Tonia Meakin
12th February 2024
Digital Transformation & Cloud

Why is Training Your Team so Important?

The Art of the Possible: Why Understanding Your Technology is the Key to Success

From communication and collaboration to project management and customer service, technology plays a pivotal role in driving efficiency, productivity, and innovation. However, simply having access to the latest tools and software isn’t enough. To fully leverage the potential of technology, it’s imperative for businesses to invest in training their teams to utilise these resources effectively.

In this blog, we explain why it’s so important that your team are trained to get the most from the technology at their fingertips.

Employee Satisfaction and Retention

Investing in the professional development of your team members through technology training demonstrates a commitment to their growth and success. Employees who feel supported and empowered are more likely to be satisfied with their jobs and remain loyal to the organisation. Moreover, offering opportunities for skill enhancement can boost morale and engagement levels, contributing to a positive work culture.

Proficient use of technology also enables employees to deliver high-quality work consistently. Whether it’s creating polished presentations, generating accurate reports, or providing prompt customer support, well-trained teams can uphold standards of excellence across various aspects of their roles. By leveraging technology effectively, they can produce superior outcomes that meet or exceed expectations.

According to a study by Seismic;

  • 84% of respondents said that training would help them close more deals,
  • 79% said training would help them provide better service,
  • 80% said training would increase their job satisfaction,
  • and 50% were considering leaving their company due to a lack of training.

Maximised Efficiency

Proper training ensures that your team members are proficient in using the technology at their fingertips. This proficiency translates into streamlined workflows, reduced errors, and faster task completion. Whether it’s mastering complex software applications or understanding the intricacies of new hardware, trained employees can navigate technology hurdles with ease, ultimately boosting overall efficiency.

Well-trained employees are empowered to leverage technology to its fullest extent, thereby enhancing productivity levels within the organisation. With the right skills and knowledge, team members can automate repetitive tasks, collaborate seamlessly on projects, and access relevant information swiftly. As a result, projects progress smoothly, deadlines are met, and goals are achieved in a timely manner.

The aforementioned study from Seismic revealed that organisations that invested in employee training increased profits by 11% year on year thanks to improved productivity among their team.

Adaptability to Change

Technology is constantly evolving, with new tools and trends emerging regularly. Proper training equips your team with the skills and knowledge needed to adapt to these changes seamlessly. Whether it’s transitioning to a new software platform or adopting innovative processes, trained employees are better prepared to embrace change and stay ahead of the curve.

Research from IBM found that an employee’s skills generally have a ‘half-life’ of about 5 years, with more advanced technical skills needing improvement in 2.5 years. The study also revealed that around 30% of skills are lost annually because they aren’t performed regularly or enhanced through training.

Risk Mitigation

Inadequate technology training can pose significant risks to your business, ranging from security breaches to compliance issues. In fact, Stanford research found that 88% of data breaches are caused by human error.

By ensuring that your team members understand best practices for using technology safely and securely, you can mitigate these risks effectively. From data protection protocols to cyber security measures, training empowers employees to safeguard sensitive information and adhere to regulatory requirements.


In conclusion, proper technology training is not just a luxury but a necessity for businesses striving to thrive in today’s digital age. By equipping your team with the skills and knowledge needed to leverage technology effectively, you can maximise efficiency, enhance productivity, and drive innovation. Moreover, investing in training demonstrates your commitment to employee development and sets the stage for long-term success.

Resolution IT’s Microsoft Productivity training can be delivered on any apps in the 365 suite, at a beginners level, intermediate, or advanced.

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Tonia Meakin

Tonia has been in the IT industry for over 20 years now, with experience working as a Technician, Systems Engineer, Senior Systems Analyst, Trainer and Consultant.

Tonia specialises in Microsoft 365 and has achieved the Microsoft Office Specialist – Associate and Microsoft 365 Fundamentals Certifications.

Tonia works within the Digital Transformation team, training clients to become more productive in the workplace by harnessing the power of digital tools and innovative technologies.

For Tonia, the best part of her job is meeting new people and helping along their digital journey.

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