Are You Settling for Less Than the Best IT Support?

Olly Duquemin
5th July 2022
IT Support

Are You Settling for Less Than the Best IT Support?

Resolution IT’s CEO, Olly Duquemin, explains the importance of forward-thinking IT support.

The speed of technological change can be daunting – that’s why it’s vital for every organisation to have an IT infrastructure in place that’s ahead of the digital curve.

Some of the most successful organisations already recognise the value an IT Managed Service Provider (MSP) can deliver, either supporting their in-house team or fulfilling the entire IT function. From improving digital infrastructures and reducing operational costs to providing a back-up when things don’t go to plan and safeguarding against security risks, it’s an investment that can pay dividends over time.

An effective MSP partnership can bring out the best in your employees and your organisation by improving workplace culture and boosting productivity so you can focus on driving your business forward. If you’re not convinced that your current technical infrastructure is measuring up, here are a few questions to consider before making the switch.

Does your current IT offering improve your business?

Partnering with a trusted MSP gives your organisation access to a professional team of highly qualified IT experts that are invested in improving your digital infrastructure. Operating at the cutting-edge of the latest technology trends and innovations, they can help your business gain a competitive advantage by delivering the latest solutions straight to your door. In addition, you benefit from a team that’s committed to safeguarding and improving your infrastructure while providing a quick and timely response to resolving issues.

Is your technical investment delivering value?

Investing in IT staff can be time-consuming and expensive. With an MSP, you’ll have a more transparent view of your IT budget and monthly expenditure, but your investment return should be much more. The best MSPs will be an integral part of your business, committed to delivering value through a proactive, trusted relationship. Available to you through both the good times and the bad, they will deal with problems as they arise while sharing regular digital insights to help your business strategy evolve. Successful organisations are always one step ahead of the competition, implementing new technologies to help them reach their goals – a good MSP should be strategically aligned to help you get there.

Are you worried about the hassle of switching?

Most organisations are daunted by the idea of bringing in an IT provider or making the switch to a new one, but it’s much easier than you think. The best MSPs work hard to understand every business’ unique needs so they’re primed to deliver tailored solutions seamlessly and efficiently. This transition can be completed quickly with little to no disruption to an organisation’s clients and users. The extra in-house support and training that an MSP provides will complement your existing team, not compete with it, empowering staff to harness the latest IT innovations for maximum benefit. Once they make the move, clients are surprised by how easy the transition is.

Do you have a safe pair of hands for your business 24/7?

No business is immune to the risk of a cyber-attack, but partnering with a reliable MSP can help minimise the risk that data breaches, power outages or natural disasters can have on your business – saving you time and money. Everyone hopes the worst won’t happen, but an MSP is your digital eyes and ears, helping you protect your data and ensuring a speedy recovery in the event of a disruptive event. Cyber-crime is on the rise, so your MSP can help you identify potential risks, devise a strategy to safeguard against a breach and create recovery plans for business continuity, giving you peace of mind that you’re always protected.

Do you want to improve workplace culture and boost productivity?

It’s been a tough time for employees across every sector, so there’s never been a better time to harness technology to enable your staff to be the best. Creating an agile office culture that encourages collaboration and communication, anywhere and anytime, is key to boosting productivity and workplace satisfaction – and technology is at the heart of that culture. Digital tools that streamline processes and encourage idea sharing are pivotal to nurturing a healthy workplace, ensuring that you attract and retain the best talent to grow your business successfully.

The best MSPs deliver value by supporting your business strategy to help you reach your goals in a simple, effective and secure way. Seeing and solving problems before, not after, they arise, they can positively boost your workplace productivity and, ultimately, your bottom line. If you’re not sure that you’re getting the most value from your IT partnership, then maybe it’s time to consider making a move – can you really afford not to?

Contact us for a free consultation.

Olly Duquemin

As a founding partner of Resolution IT, Olly has been fundamental in growing the business from three to over 75 in the intervening 16 years, including opening offices in Dubai and Jersey. With extensive IT experience and a range of technical qualifications, he is responsible for business strategy and driving the direction and offerings of Resolution IT, including cyber security, digital transformation and cloud solutions.

Committed to making award-winning Resolution IT a great place to work with and for, Olly is passionate about great customer service, making sure his team are seen as trusted advisors who operate as an extension of their clients’ businesses.

Olly is also involved with a number of advisory roles, in particular in the charitable and educational sector and is a supportive presence in making IT an attractive and exciting career proposition for young people.

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If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.

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