Olly Duquemin on 2023 at Resolution IT

Olly Duquemin
Author
Guernsey
18th December 2023
Resolution News

Group CEO, Olly Duquemin, reflects on 2023 at Resolution IT.

As we approach the end of 2023, it feels apt to reflect on what we achieved together as one of the biggest years in Resolution IT’s journey so far. From launching new offices to nurturing global partnerships, expanding our talented team, and engaging in impactful CSR initiatives, we’ve certainly been busy.

Jersey

Starting at the beginning of the year, we launched our Jersey office in January. This launch was a strategic move for us, allowing us to better serve our clients with offices on both islands and expand our client base.

Our Jersey Managing Director, Dane Bryans, has grown a great team over the year and is making great progress partnering with new clients and developing bespoke services to suit this new market. An example of this is our Enterprise Professional Services function.

You can read Dane’s Connect Jersey cover story here.

The launch of our Jersey office marks a strategic milestone in Resolution IT’s journey, and it is crucial to emphasise that our commitment to Guernsey and our long-standing clients here, who have been an integral part of our success for many years, remains steadfast.

Resolution IT's Jersey team members on the front cover of Connect Jersey business magazine.

Global Presence

Early in 2023, we brought our Dubai office fully under the Resolution IT umbrella, marking a significant step towards our vision of a seamless, global company. We now proudly serve clients across 18 finance centers worldwide, underscoring our commitment to providing top-tier IT solutions on a global scale.

To showcase our global footprint, we launched a brand-new website designed to serve all our jurisdictions. This digital platform reflects the unified strength and expertise of Resolution IT, offering valuable resources and insights to our clients.

Growing and Developing Our Team

Our headcount now stands at 77 people, with 20 joining us in 2023. We’ve welcomed new joiners across all our teams, from Business Support, to Sales, to Service Delivery, in Guernsey, Jersey, Dubai, and the UK. Growing our team in multiple jurisdictions enables us to support our growing client base around wider timeframes.

Our team have challenged themselves with new certifications and training, with a total of 25 exam passes this year alone. Learning and development is an important core pillar of Resolution IT and means we can continuously improve the service we’re able to deliver to our clients, with specialised support and technology expertise.

The doors into the Resolution IT Guernsey office

Nurturing Client Partnerships

The Resolution IT team has been working harder than ever to support our clients, and the glowing case studies and testimonials we’ve received this year are a testament to our team’s dedication. This year’s case studies include Core Fund Services, Dorey Financial Modelling, Tenn Capital, and Albany Trustee. Thank you to each of our clients who agreed to take part in case study exercises with us – these projects bring us a lot of pride and we’re always delighted to hear positive feedback about our team and services.

We’ve onboarded some brilliant new clients in each of our jurisdictions and further afield, who we’re supporting with Information and Cyber Security, Transformation projects and IT Support.

Resolution IT's CEO Olly Duquemin interviewing Nick Diligent of Tenn Capital

Giving Back

From a CSR perspective, it’s been a busy year for us as ever. We held our annual field clearing day at our National Trust site at Le Bigard and we sponsored, created and won at auction a puffin for the Guernsey puffin parade – the proceeds of which went to GSPCA and Autism Guernsey. We took part in the Havelet Regatta, sponsored the West Show’s skydiving display, delivered pro bono training to Guernsey Chest and Heart and fundraised a total of £2,607 for our chosen charities; Bright Tights, GSPCA, Guernsey Mind, The Clean Earth Trust. In Jersey, we’ve sponsored the women’s Jersey Bulls Football team and we look forward to watching them play in 2024.

Resolution IT team pose with the winning students of the Resolution IT Design a Robot award

We hosted the Resolution IT design challenge for the second year, this time in both Guernsey and Jersey. The brief this year was for students in years 3-6 to design a robot that would contribute to community, health & well-being, or environment. We received more than 300 fantastic entries from across the Channel Islands. We awarded prizes to winners and runners up, as well as a £500 donation to the winning schools in Guernsey and Jersey.

We’ve also had a busy social calendar this year with our summer barbeque, our Christmas party and office casino night to name a few.

Resolution IT team dressed as power rangers

Recognition

We’ve had a lot of success this year thanks to the dedication of our team and the loyalty of our clients.

In the first part of the year, the MSP 501 list featured Resolution IT for the 7th consecutive year. This list covers the top MSPs in EMEA.

We are also thrilled to have achieved four  out of six Microsoft partnerships, further solidifying our stance as a forefront leader in cloud solutions and innovation.

Resolution IT's four Microsoft Solutions Partnership logos; security, modern work, digital & app innovation and infrastructure azure

In December, we were delighted to be shortlisted for two Cloud Computing Awards; Exceptional Cloud Services Provider and Exceptional Customer Service in Cloud Computing, from the UK Business Awards. We won the title of Exceptional Customer Service in Cloud Computing which is a fantastic affirmation of our position as a leader in this space.

Lastly, just this week, Resolution IT was announced as a winner of the prestigious and competitive 50 Best Managed IT Companies Award. This award reviewed Resolution IT’s service offering, client service, marketing activity, best practices and operations.

Resolution IT's winning certificate for the 50 Best Managed IT companies

Looking Ahead

Looking ahead into 2024, our priority is to continue building on our core services to ensure they suit the full scope of technology and information security requirements of our clients.

I look forward to growing and progressing our team, launching new products, and reinforcing our dedication to our clients, many of whom have been with us for years.

I’d like to thank each of our clients, partners, and employees for their continued support, hard work and loyalty, and wish everyone a wonderful end to the year.

Resolution IT's CEO Olly Duquemin smiling

Keep up to date with everything Resolution IT get up to in 2024 by following our social channels.

 

Olly Duquemin

As a founding partner of Resolution IT, Olly has been fundamental in growing the business from three to over 75 in the intervening 16 years, including opening offices in Dubai and Jersey. With extensive IT experience and a range of technical qualifications, he is responsible for business strategy and driving the direction and offerings of Resolution IT, including cyber security, digital transformation and cloud solutions.

Committed to making award-winning Resolution IT a great place to work with and for, Olly is passionate about great customer service, making sure his team are seen as trusted advisors who operate as an extension of their clients’ businesses.

Olly is also involved with a number of advisory roles, in particular in the charitable and educational sector and is a supportive presence in making IT an attractive and exciting career proposition for young people.

Career opportunities

If you’re looking for your next career move and seeking opportunities offering professional development, rewards and success, then come and talk to us at Resolution IT.

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