Core’s founder and CEO, Martin Scott, speaks about his partnership with Resolution IT.
“Things move quickly in our industry, and I know that Resolution IT will move quickly with us.”
Fundamentally, it’s important that Core’s own business model is as simple and efficient as possible. Due to the legal and regulatory obligations in our industry, our clients will often have complicated structures, so we want to ensure we can prioritise our clients’ needs without any obstacles at our end.
Our technology infrastructure needed to stand the test of time and aid us in supporting clients both now and long into the future. This meant making the strategic decision to invest more from day one, which we believe will prove much more cost effective and sustainable in the long-term.
Core’s business culture is about human beings and relationships. As a result, we look for companies that share these values and apply them in a business world, and to that extent we have found Resolution IT to be a great partner for us and their team extremely helpful and professional, just like Core’s people.
The best organisations have leaders that really care about all aspects of their business and such people ensure that business in undertaken in the correct way, whilst having immense pride in their people and their outcomes. That’s something about Resolution IT that struck a chord with me from our first meeting with their team.
From the very start of our partnership, Resolution IT have been highly engaging and proactive, whether it’s the helpdesk dealing with our queries swiftly, the technical team advising on best practices for our infrastructure set up or our account manager being available to discuss and plan both our current and future needs whenever required.
A significant effort has been put in from their side and I’ve been very impressed by the Resolution IT team. Of course, it’s inevitable that things can go awry in any business – but the most important thing is what happens when they do. Such issues need to be resolved quickly and I believe that by having the right caliber of business relationship and people with a can-do attitude, they will be.