St John ambulance subscriptions can now be sorted out at any time, at any place, with immediate effect, thanks to a digital transformation project from ourselves.
We took their dated subscription service, where much of the data processing was still being done manually and transformed it into a digital offering. This is a huge improvement for the 25% of the island’s population who currently have an ambulance subscription, as well as any new subscribers.
The island’s lockdown earlier this year highlighted the need to make St John’s ambulance subscription service safely accessible. The new public-facing self-service application allows users to input and update their personal details and renew their subscription online. If they pay with a credit or debit card they are instantly covered, or they can set up a direct debit or download a cheque remittance form. And for vulnerable or elderly islanders who may not have access to digital appliances, we are currently working on a solution.
The advantages for subscribers are that they can do this on any device at any time and they have instant access to their account. For St John Ambulance it has cut down the administrative processes and time spent enormously and the data validation set up is designed to keep the data clean from a GDPR perspective.